Privacy Policy

Last updated: 1 January 2025  ·  Effective immediately

1. Who We Are

Agentrix ("we", "our", "us") is an AI Business Automation Agency based in India. We operate the website agentrixoffical.in and provide automation services to businesses. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law.

2. Information We Collect

We collect information you provide directly to us:

• Contact information: Name, email address, phone/WhatsApp number
• Business information: Company name, industry, business size
• Communication content: Messages you send via our consultation form or WhatsApp
• Usage data: Pages visited, time on site, referral source (collected anonymously via analytics)

We do not collect sensitive personal data such as financial account information, biometrics, or government ID numbers through our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests and inquiries
• Provide our automation services to you or your business
• Send relevant information about our services (only with your consent)
• Improve our website and services based on usage patterns
• Comply with legal obligations

We will never sell your personal information to third parties.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share information with:

• Service providers: Tools like email platforms and CRM systems that help us deliver our services, bound by confidentiality agreements
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In the event of a merger or acquisition, your data may be transferred with appropriate notice

5. Data Storage & Security

Your data is stored securely on servers located in India and/or internationally recognized cloud providers. We implement industry-standard security measures including encryption in transit and at rest.

We retain your personal data only for as long as necessary to provide our services or as required by law. Consultation form submissions are retained for a maximum of 2 years.

6. Cookies & Tracking

Our website may use basic analytics cookies to understand how visitors use our site. These are anonymized and do not personally identify you. You can disable cookies through your browser settings at any time.

7. Your Rights

Under the DPDP Act 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Withdraw consent for processing at any time
• Nominate a person to exercise your rights on your behalf

To exercise any of these rights, contact us at agentrix24@gmail.com. We will respond within 30 days.

8. WhatsApp Communications

When you contact us via WhatsApp or provide your WhatsApp number through our form, you consent to receiving communications from us on that number related to your inquiry. You may opt out at any time by replying "STOP" or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, requests, or concerns, please contact our Data Principal Officer:

Agentrix
Email: agentrix24@gmail.com
WhatsApp: +91 70168 18855